Vodafone is urgently investigating a national outage that cut mobile services for potentially millions of customers on Thursday morning, with many phones limited to emergency calls only.
The carrier, owned by TPG Telecom, said it was aware customers were experiencing intermittent problems. Reports began about 7.30am AEST and peaked near 9am, with more than 8000 lodged on the tracking site Downdetector.
Affected users reported their phones dropping to SOS mode across Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra, as well as regional centres. Customers on Kogan Mobile, which runs on the Vodafone network, were also cut off.
Vodafoneโs own online network status checker failed during the outage, returning error messages.
โWe apologise for the inconvenience and are working to resolve the issue as quickly as possible,โ a spokesperson said. The company advised customers to restart their devices.
The scale of the disruption is not yet clear. Vodafone has been contacted for further comment.
More to come.
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David Swan is the technology editor for The Age and The Sydney Morning Herald. He was previously technology editor for The Australian newspaper.Connect via X or email.From our partners
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