CHARLOTTE, N.C. โ The North Carolina Division of Motor Vehicles (NCDMV) is adding dozens of new drivers license examiners to increase service levels at DMV offices statewide.ย
The 80 new employees will undergo a five-week training program before being deployed throughout the state. Commissioner Paul Tine says his primary focus is increasing service levels at DMV offices, which have been plagued by lengthy delays and a shortage of appointments for months.ย
โAt DMV, we are a customer-focused organization,” Tine said in a press release. “Our mission is to make every interaction with our customers as smooth, efficient, and as positive as possible. The driver license examinerโs professionalism, patience, and expertise shapes the customerโs experience and their perception of who we are as an agency.โย
NCDMV announced in April that it was expanding office hours at dozens of locations, with 80% of locations operating from 7 a.m. to 5 p.m. on weekdays. The change came as nearly all DMV appointments are booked out for at least three months. And while the DMV accepts walk-ins, there’s no guarantee you’ll be seen, even if you wait all day.ย
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